Refund policy

Returns

We accept returns within 14 days of delivery for unworn pieces in their original condition and packaging, accompanied by proof of purchase.

Accepted returns are issued as store credit for the full value of the piece, to be used towards any future Lamyra purchase. Original shipping costs are not included in the credit.

Pieces that cannot be returned

Bespoke, made-to-order, engraved, resized and otherwise personalised pieces are final sale. Pieces that show signs of wear, damage or alteration, or that are returned without their original packaging and certificates, cannot be accepted.

How to return a piece

To begin a return, please write to maison@lamyra.ch with your order number within 14 days of delivery. We will send you instructions for returning the piece. Please do not send a piece back without first contacting us. Returns must be sent fully insured; we recommend a tracked and insured service, as the piece remains your responsibility until it reaches us.

Store credit

Once we receive and inspect your return, store credit is issued to your La Myra account within 5 business days, and we will confirm by email.

Damaged or incorrect pieces

Every piece is inspected by hand before it leaves us. If your order arrives damaged, or is not the piece you ordered, please contact us within 48 hours of delivery with photographs. We will replace the piece or, if a replacement is not possible, refund you in full to your original payment method.

Customers in the European Union

If you are a consumer resident in the European Union, you retain your statutory right to withdraw from your purchase within 14 days of delivery and to receive a refund to your original payment method. Nothing in this policy limits any rights you hold under mandatory consumer law.

Questions

For any questions about returns, please contact us at maison@lamyra.ch.